FAQ
Product information
Are your products organic?
Many of our products are organic. Please check the product description for specific information on whether an item is organic.
How do I know if a product is vegan?
Each product page includes detailed information about ingredients and dietary labels, including whether an item is vegan.
Ordering and shipping
How long will it take to receive my order?
Orders typically ship within 1-2 business days. Delivery times vary based on your location and selected shipping method, usually taking 3-5 business days for shipping.
Can I customize my snack box?
Yes, we offer customizable snack boxes where you can select your favorite snacks to include.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary based on the destination.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our carrier’s website.
Returns and customer support
What is your return policy?
We accept returns within 30 days of purchase for unopened products. Contact our customer service for assistance with returns.
How can I contact customer support?
You can reach our customer support team via email or by calling our hotline. We are available Monday to Friday from 9 AM to 7 PM.
Do you still have questions?
We are ready to answer all your questions from Monday to Sunday, 10:00 AM - 10:00 PM.
